Platform services are provided by: ALEKSANDAR KASTRATOVIĆ PREDUZETNIK OBRENOVAC, registered at Ulica 4 broj 5, 11500 Obrenovac, Republic of Serbia.
Tax ID (PIB): 115786339. Registration Number: 68633389. Contact: tailormadevacationserbia@gmail.com
Welcome to 'Na odmor'. This platform is a digital service that displays information about tourist destinations, activities, and services, and provides vacation coordination and facilitation services. The platform does not act as a licensed travel agency or tour operator. All specific services (accommodation, transportation, activities) are provided by third parties — platform partners. By accessing and using this platform, you fully accept these Terms and Conditions.
Na odmor is a digital vacation planning platform. The platform provides coordination, mediation, and facilitation services between users and tourism service providers (hotels, transporters, guides, activity organizers). The platform is not a registered tour operator under tourism legislation.
Contracts for specific tourism services (accommodation, transportation, activities) are formed directly between the user and the relevant service provider. The platform bears no responsibility for the quality, availability, or fulfillment of third-party services.
Inquiry Process: All inquiries and booking requests are submitted via the website form or contact form. By submitting an inquiry, the user accepts these Terms and Conditions. An inquiry does not constitute a confirmed booking — confirmation is delivered separately via email.
Coordination Fee: The platform charges a fee for coordination and facilitation services. Fee details and payment instructions are provided via email following receipt of the inquiry.
Cancellation: Cancellations must be submitted in writing. Refunds of the coordination fee are subject to the cancellation policy detailed below.
Client-Initiated Cancellations: If a user cancels their request, refund of the coordination fee will be processed as follows:
Cancellations more than 30 days before the start date: Full refund minus a 10% administrative fee.
Cancellations 15–30 days before the start date: 50% refund of the coordination fee.
Cancellations less than 15 days before the start date: No refund of the coordination fee.
Platform-Initiated Cancellations: If the platform is unable to provide coordination services due to unforeseen circumstances or force majeure, the user will receive a full refund of the coordination fee paid. Refunds for third-party services are subject to those providers' own cancellation terms.
Client-Initiated Changes: Requests to modify details must be submitted in writing. The platform will accommodate changes where possible, subject to availability and potential additional fees.
Platform-Initiated Changes: The platform reserves the right to adjust coordination details due to circumstances beyond its control. The user will be notified promptly and offered suitable alternatives.
Accommodation and dining services are provided through partner service providers. The platform endeavors to recommend high-quality partners but cannot guarantee specific standards as these depend entirely on third parties.
The user is responsible for informing the platform in advance of any dietary restrictions, allergies, or special requirements. The platform will relay this information to partners but cannot guarantee fulfillment.
Transportation services are provided by partner carriers. The platform coordinates transportation arrangements but is not responsible for delays arising from traffic conditions, weather, or other circumstances beyond the carrier's control.
The user must be ready at the agreed location at the agreed time. User delays may result in modification or cancellation of the transportation service without entitlement to a refund.
Participation in all activities is voluntary and at the user's own risk. Activities (rafting, paragliding, horse riding, canyoning, etc.) are provided by licensed third-party operators. The platform does not organize activities and bears no responsibility for injuries, accidents, or damage occurring during activities.
The platform reserves the right to adjust proposed itineraries due to weather conditions, safety concerns, or partner operational factors. The user will be notified of all relevant changes.
The platform provides coordination and mediation services only. The platform bears no liability for: (a) the quality, accuracy, or availability of third-party services; (b) direct or indirect damages arising from use of the platform; (c) losses arising from force majeure events (natural disasters, epidemics, military action, government travel bans, strikes, etc.); (d) errors or omissions in information originating from partners or users.
The platform's total liability is limited to the amount of the coordination fee paid by the user for the specific request in question.
The platform prioritizes user safety and coordinates with partners who apply appropriate safety measures. The platform is not liable for injuries, illnesses, or accidents occurring outside of its direct control.
Users must inform the platform of any medical conditions, disabilities, or special requirements that may affect participation. Comprehensive travel insurance is strongly recommended before departure.
Data Controller: ALEKSANDAR KASTRATOVIĆ PREDUZETNIK OBRENOVAC, PIB: 115786339, contact: tailormadevacationserbia@gmail.com. The platform collects and processes personal data (name, email, phone number, address) solely for the purpose of processing inquiries and coordinating services, on the basis of the contractual relationship and user consent, in accordance with the Law on Personal Data Protection of the Republic of Serbia.
Your data will not be shared with third parties except with partners required for service coordination (accommodation, transport, activities). Users have the right to access, rectify, erase, and port their data, as well as the right to object. Requests may be submitted to: tailormadevacationserbia@gmail.com. Data is retained until fulfillment of the contractual obligation, and for a maximum of 3 years from the last transaction.
All complaints must be submitted in writing within 14 days of vacation completion. The platform will investigate each complaint and respond within 15 business days.
Disputes arising from these Terms will first be addressed through good-faith negotiation. If a dispute cannot be resolved amicably, the competent courts of the Republic of Serbia shall have jurisdiction in accordance with applicable law.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Serbia. By using this platform, the user agrees that all disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Serbia.
The platform reserves the right to amend these Terms and Conditions at any time. Amendments take effect upon publication on the website. Continued use of the platform following publication of amendments constitutes acceptance of the updated terms. Users are advised to check this page periodically.
For any questions regarding these Terms and Conditions, please contact us at:
